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Procedure NameCustoms appeal procedure
Description

Category

Registration

Responsible Agency

Customs Department

Address: Sri Lanka Customs, No. 40, Main Street,  Colombo 11,  Sri Lanka.

Phone: +94 11 222 1333

Email: enquiries@customs.gov

Legal base of the Procedure

Customs Ordinance  

 

Required Documentation

No.

 Type

Notes

1.

Appeal

Appeal should be in writing to the Director General of Customs

 

Process Steps

Step 1

Aggrieved trader lodges an appeal in writing to the Director General of Customs.

Step 2

When an appeal is referred to Appeals Directorate by the DGC, it is registered and a file is opened.

Step 3

For each and every appeal received, an acknowledgement letter will be sent to the appellant within 3 working days in a laid down format.

Step 4

Further information and/or reports are called from the relevant parties and respective directorates.

Step 5

The matters are studied in depth in an Appeal Committee consists of 04 members formed by DOPL 1227.

Step 6

Detail reports with recommendations are prepared and submitted to DGC for his/her approval.

Step 7

DGC’s order is conveyed to the respective directorate for further action to be taken, as well as the appellant is informed.

 

CategoryProcedure

The following form/s are used in this procedure
TitleDescriptionCreated DateUpdated DateIssued By
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This procedure applies to the following measures
NameMeasure TypeAgencyDescriptionCommentsLegal DocumentValidity ToMeasure Class
Requirements for lodge an appeal to customAppeal Appeal is the act by which a person who is directly affected by a decision or omission of the Customs and who considers himself to be aggrieved thereby seeks redress by lodging an appeal in writing to the Director General of Customs. Appeals Directorate was established in year 2014, November, after considering the importance of Appeal Procedure described in Chapter -10 of the Revised Kyoto Convention (RKC) of the World Customs Organization (WCO), and the Article 4 of Trade Facilitation Agreement (TFA) of the World Trade Organization (WTO).This directorate functions directly under the Director General of Customs. Its objective is to facilitate the trade by considering the appeals lodged in writing to the Director General of Customs (DGC). Appeal is the act by which a person who is directly affected by a decision or omission of the Customs and who considers himself to be aggrieved thereby seeks redress by lodging an appeal in writing to the Director General of Customs. Appeals Directorate was established in year 2014, November, after considering the importance of Appeal Procedure described in Chapter -10 of the Revised Kyoto Convention (RKC) of the World Customs Organization (WCO), and the Article 4 of Trade Facilitation Agreement (TFA) of the World Trade Organization (WTO).This directorate functions directly under the Director General of Customs. Its objective is to facilitate the trade by considering the appeals lodged in writing to the Director General of Customs (DGC). Customs Ordinance 31-12-9999Good